top of page

Frequently Asked Questions

How do I book an apartment?

Select the dates of your trip to London and how many people are in your travel party. And go to your preferred property page and complete the availability form on the property page. Then all you have to do is enter your details and requirements you have and you will read a reply from us if the apartment is available for the required dates or not, our response will come with quote.

 

Alternatively, email us and let us know what you need and we will do all the above for you.

How do I pay?

You can pay by MasterCard, Visa, bank transfer, also we have added crypto payment ( Bitcoin ), which is a faster payment and enable our clients to save up to 10% from the total rent payment. If the arrival date is more than 4 weeks away, we would only need 50% of the rent as a refundable booking deposit at the time of booking. Then, 2 weeks prior to your check in date, we would take the remaining 50% of the payment. If your booking begins within 4 weeks, then we would take the full payment upon booking. The refundable security deposit is due during booking and refundable to cash on your check out date.

How do we check out?

Check out time is 11:30am however a late check out can be requested – just send us an email.

If you require a late check out, please contact us 2 days to the end of your stay as the only way to 100% secure a checkout that is later than 11.30am is to book an extra day. If there are alternative possibilities, we’re happy to discuss these when you contact us.

If you have not yet given your departure details before your arrival, that’s not a problem as long as you email us during your stay (please make sure its more than three days before your departure date!). We can then make all the arrangements for your departure including the collection of keys, security deposit refund and taxi transfers etc.

What about checking in?

As soon as your booking is confirmed, all you need to do is go to our website and complete the arrival/departure form: https://www.londonshortletflats.co.uk/arrival-details-form

There are two options to collect the keys to your New London Home:

The first one is to book one of our taxis (through the arrival form) and our drivers will take you to the property,

let you in and hand over the keys.

Or, if you are making your own way to the property, A staff member will meet you at the property and hand over the keys (there will be a small charge if you need to be met outside of office hours).

If you’re super organized and already know your departure details – great! Go ahead and add them to the form too.

Please remember to include as much information as possible in the Arrival/departure Form

What if I need to cancel my booking?

We require full payment four weeks prior to arrival. Should you need to cancel the booking, a refund we offer a full refund of both rent amount and the security deposit, subject to the cancellation occurs not later than 3 days to arrival. 

For bookings made outside the four week period, we require a 50% Booking Deposit to hold the property. This is refundable.

What is the service fee?

The Service Fee covers the following: key hand other arrangements. One set of high-quality linens and towels. Help desk managed by our friendly, dedicated office team. 24 hour emergency live chat. Service fee is ( £40 ) 

We are always at the end of the computer while you are here and will do our very best to help with any questions you have.

Can i view the Apartment?

Yes, we will accept viewing of the apartment, only if there are no guest. We have stopped allowing viewing when the property is occupied, because our past guest keep having it mentioned in there reviews and we have being rated down across all reviews platforms. We will always allow viewing if the property is free, or immediately the current guest has left, because we would not keep our property for viewing purpose.

+44 (0) 208 040 2863

info@londonshortletflats.co.uk

London Short Lets Limited
17B York Way, London, England, N7 9QG

Company Reg. No. 14344275

Value added tax number: GB 176325523

We Accept
  • Facebook Clean
  • Twitter Clean
  • Pinterest Clean
  • LinkedIn Clean

Crypto Payments up to 5% off

Payment we accept
We accept payment through wire transfer
We accept payment through Bitcoin

2024  © London Short Lets Ltd.     Company registered in England and Wales

 

We service throughout Mayfair, Kensington, Marylebone, Chelsea, Knightsbridge and other areas in Central London

bottom of page